New baggage protection service from Wizz Air

Archived material. Last modified on the old website: 2023-10-18. Prices, dates and terms have been preserved from the original and may be outdated.

Wizz Air offers a new "Baggage Protection" service, which allows passengers to receive compensation in the amount of 300 euros if their luggage is lost or delayed. However, this service is paid, costs 2.50 euros per flight. Of course, this causes discussion among experts and passengers.

With the "Baggage Protection" option, passengers will be able to track their luggage in real time. If the luggage goes missing for more than 96 hours, passengers will be entitled to compensation in the amount of 300 euros. If two or more suitcases go missing, the amount of compensation will increase to 600 euros.

However, experts have questioned the validity of this option, stressing that passengers are already entitled to compensation from airlines if their luggage is delayed, lost or damaged. They claim that Wizz Air is probably not working on solving the causes of lost luggage, but trying to get additional revenue from passengers.

Experts added that passengers have to pay a separate fee for baggage check-in and an additional fee for its "protection". They stressed that a lost suitcase is usually returned to its owner within 96 hours, so passengers probably should not expect compensation of 300 euros.

Suitcases are lost for various reasons, such as lack of trained personnel at airports during the holiday season, incorrect labeling, human error during baggage check-in, and other factors.